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HPE Startup Service - Service
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HPE Installation Service - Service
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Netgear ProSUPPORT OnCall 24x7 Tech Support - 3 Year - Service
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HPE Technology Services Support Credits 10 Credits Per Year - Extended Service - 1 Year - Service
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HPE Pointnext Tech Care Basic Hardware Only - Post Warranty - 1 Year - Warranty
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HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty
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HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty
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HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty
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HPE Pointnext Tech Care Essential - Post Warranty - 2 Year - Warranty
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7568
HPE
2019
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841
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65
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57
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22
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13
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4
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2173
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6411
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4190
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3228
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2718
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2451
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997
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749
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17
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14
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10
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1 Incident
5
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3 Year / 1 Incident
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1
4 Year / 1 Incident
1
5 Year / 5 Incident
1
51 Month
1
54 Month
1
63 Month
1
90 Day
6791
Phone Support
5657
Parts Replacement
5505
Repair
4049
Remote Diagnosis
3564
New Releases Update
2100
Replacement
1975
Web Knowledge Base Access
1512
Web Support
1413
Defective Media Retention
1198
Knowledge Base Access
1183
Visual Remote Guidance
875
Hardware Support
696
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486
Email Support
382
Comprehensive Defective Material Retention
373
Software Update
260
Fax-On-Demand
224
Troubleshooting
203
Remote Monitoring
197
Remote Technical Support
123
Remote Software Assistance
117
Escalation Support
114
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102
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102
Travel Expense Coverage
101
Installation
87
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85
Configuration
64
Consulting
63
Health Check
60
Pick-up & Return
44
Escalation Management
37
Online Support Tools Access
34
Collaborative Call Management
32
Health Monitoring
31
Accidental Damage Protection
30
Remote Troubleshooting
24
Cleaning
21
Product Info Support
21
Technical Account Manager
15
Drive Retention
15
Mechanical Breakdown
14
Single Point of Contact
13
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12
Startup
9
E-mail Notification
7
Diagnosis
6
Functional Verification
6
Implementation
6
Proactive Support
6576
On-site
2023
Service Depot
30
Carry-in/Service Depot
21
Carry-in
10
On-site/Service Depot
6
Carry-in/On-site
